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Berthoud Area Transportation Service (BATS)
BATS is operated by the Town of Berthoud to provide safe, courteous, and reliable service to our riders to help maintain their independence. BATS provides door to door service rides within Berthoud, Loveland, and Longmont*. BATS receives funding from Town of Berthoud, Larimer County Office on Aging, and the City of Fort Collins.
*Effective August 31, 2023 BATS will no longer provide trips to Longmont. If you are in need of transportation to the Longmont area, please visit our partner, Rural Alternative For Transportation (RAFT).
In-Town Trips
- Daily 8 am to 4 pm
Out-of-Town Trips
- Monday, Tuesday, Wednesday, Thursday, and Friday, 8:00 AM to 11:30 AM to Loveland
- Thursday 11:30 AM to 3:00 PM to Loveland
*Effective August 31, 2023, BATS will no longer provide trips to Longmont. If you require transportation to the Longmont area, please visit our partner, Rural Alternative For Transportation (RAFT).
Riders must be ready 5 minutes before the scheduled pick-up time. On the morning trips to Loveland, riders must be ready no later than 11:30 am to return to Berthoud.
BATS does not run on any holidays observed by Town Hall.
Riders may request a pick-up by calling 970-532-3049.
- Riders should call before 4:00 PM the business day before the ride is needed. A trip request will be confirmed by 5:00 PM.
- All trip requests must be called into the office at 970-532-3049. Multiple trip stops may not be accommodated; the driver or dispatcher will determine if time allows for all requested stops.
Riders must live within the BATS service area:
View the Service Area Map (Web).
Rides are prioritized in the following order:
- Medical
- Employment
- Education
- All Others
Buses are equipped to carry 11 passengers including one ADA wheelchair accessible space. Drivers will secure wheelchairs and walkers for riders on the bus. Some equipment may require folding prior to departure.
Fares
Riders age 60 and over:
- No fare required - donations are appreciated
Riders age 59 and younger:
- In-town trips - $1 for a one-way trip
- Out-of-town trips - $4 for a one-way trip ($8 round trip)
Donations
Your generous contributions help provide valuable services to seniors and others in our community who do not have access to transportation. Donations may be made while on the bus using the available donation envelopes. Donations can also be mailed to:
BATS
807 Mountain Ave
Berthoud, CO 80513
Thank you!
Bus Behavior
- Everyone riding the bus must obey the driver's instructions.
- All passengers must be seated and have their seat belts fastened while the bus is moving.
- The noise level must be reasonable. The driver will determine the acceptable noise level.
- Behavior that distracts the driver or interferes with his ability to drive will not be tolerated. This includes abusive or discourteous language, throwing of objects, tampering with the emergency window or any emergency equipment or any disruption among the riders.
- Any damage or defacing of the bus will result in the rider being denied service and compensation must be paid to the Berthoud Area Transportation System (BATS) to repair the damage.
Items Allowed & Not Allowed on the Bus
- Any item that may be a hazard is not allowed on the bus, such as knives, matches, gasoline, and glass containers.
- Large items brought on the bus cannot block the aisle or be higher than the seat and obstruct the driver's view of the riders. Please limit the number of shopping bags. Drivers will help carry groceries and packages to your door, but not into your home. BATS will not transport furniture or items too heavy for drivers to lift or carry.
- No smoking or eating on BATS buses.
- Bottled water is allowed on buses.
- The driver can determine what is and is not allowed on the bus.
Other Issues
- If your medical appointment is running late, please call or have doctor's office call BATS to inform how late you will be, so the driver can pick up other passengers first. Reminder, you must be done by 11:30 am to return to Berthoud.
- If a rider has more than three no-shows in 30 days, the rider can be suspended for a week. If rider continues to no-show they can be suspended up to 30 days or lose access to transportation services provided by BATS. If the rider is late due to doctor's appointment this is not considered a now show.
- All of BATS vehicles are wheelchair equipped. Wheelchairs must be secured at all times with the vehicle's restraint system.
- Service animals may accompany riders on board bus. The driver may ask if the animal is a service animal and what the service animal is trained to do. The rider must keep control of service animals at all times. Service animals cannot roam free on the bus or bother other passengers.
- Companion or Comfort animals are allowed if in a carrier and being transported for veterinary care or to a kennel.
Right to Refuse Service
BATS reserves the right to refuse transportation to individuals whose actions are:
- Violent
- Seriously disruptive so as to pose a safety threat to themselves or others
- Illegal
The driver will stop at a safe location and ask the passenger to leave the bus, and if necessary will call the police. A first offense will result in a written warning; second offense will result in termination of access to transportation services provided by BATS. Passengers who are abusive to passengers or the driver will be subject to immediate and permanent suspension and possible criminal charges.
BATS Feedback
Grievance Procedures
The Berthoud Area Transportation System (BATS) is committed to ensuring that no person is excluded from participation in, or denied the benefits of, or be subject to discrimination in the receipt of its services on the basis of race, color, or national origin, or any other characteristics protected by law, including Title VI of the Civil Rights Act of 1964, as amended. Further, under the Americans with Disabilities Act (ADA) of 1990, no entity shall discriminate against an individual with a physical or mental disability in connection with the provision of transportation service.
Complaints are reviewed by Deputy Town Administrator Jeremy Olinger; call 970-344-5824 or email Jeremy Olinger.
Note: Seniors 60 and over can appeal BATS decisions by contacting:
Larimer County Office on Aging
1501 Blue Spruce Drive
Fort Collins, CO 80524
Phone: 970-498-7750
Or, you can contact:
Colorado State Unit on Aging
1575 Sherman Street, 10th Floor
Denver, CO 80203
Phone: 888-866-4243
Rider Feedback
The Town of Berthoud values rider input and encourages comments, concerns, and suggestions for improvement. At least once a year regular riders receive a short survey from Larimer County. We encourage you to complete these, but it is not required. They can be returned to a driver, or mailed in. We always welcome your feedback.
Rural Alternatives for Transportation (RAFT). Transportation is provided by volunteer drivers for older adults (60 +) and adults with disabilities that prevent driving. RAFT provides services to residents that reside within the Fire Protection District of Berthoud. Potential riders must register with RAFT. Reservations for trips are required three days in advance. Wheelchair-accessible services are available. Wheelchair-dependent riders must be able to manage their own wheelchair or have an attendant who manages the chair. For more information about RAFT please visit the Larimer County Office On Aging website.