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Berthoud Area Transportation System (BATS)

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BATS Bus

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Welcome to Berthoud Area Transportation Service (BATS)

BATS would like to thank you for using our services. Our goal is to provide safe, courteous, and reliable service to our riders to help maintain their independence.

 

BATS provides door to door service rides within Berthoud, we also provide trips to Loveland and Longmont. BATS is open to the public, we are operated through the Town of Berthoud. BATS receives funding from Town of Berthoud, Larimer County Office on Aging, and City of Fort Collins.
 
Trips Provided:
Riders must be ready 5 minutes before scheduled pick up time. On the morning trips to Longmont and Loveland, riders must be ready no later than 11:30 am to return to Berthoud as drivers need to be off by 12:00 noon.

 

In-town trips: 8:00 am to 4:00 pm

 

Out-of-town trips: Monday 8:00 am to 11:30 am to Longmont
                               Tuesday, Wednesday, Thursday, Friday 8:00 am to 11:30 am to Loveland
                               Thursday 11:30 am to 3:00 pm to Loveland

 

Scheduling Rides:
We ask riders to call before 4:00 pm the business day before the trip is needed. Trip request will be confirmed by 5:00 pm. New riders will be registered with BATS over the phone. Drivers cannot take ride requests. All trip requests must be called into the office at 970-532-3049 or 970-532-2643. Multiple trip stops may not be able to be completed, the driver or dispatcher will determine if time allows for all trips. Riders must live within the BATS service are: State Highway 287 on the north and west, County Road 4E on the south and County Line Road to the east. Click here to view map.

 

Trip Priorities:
Medical trips have top priority, then Employment trips followed by Education trips. BATS largest vehicle holds twelve (12) passengers. It is also equipped with one wheelchair slot, which if used takes the capacity down to ten (10) passengers. Drivers will secure wheel chairs and walkers, which may require folding of said equipment. In the event van capacity is full on a scheduled trip, Medical need will be the top priority. Passengers not booked will be offered trips for the next scheduled trip.

 

Fares:
Riders age sixty (60) and over are not required to pay, but donations are encouraged. A donation will help us to continue to provide these valuable transportation services to the seniors in our community. Your choice in this matter will in no way affect the services you receive or our commitment to providing these rides. If you do choose to donate, please place the donation into an envelope provided by the driver and the driver will place into the fare box. You are also welcome to mail it in at a later time.

 

Riders fares for those under sixty (60) years of age: In-town trips are $1.00 for a one-way trip
Out-of-town trips are $4.00 for a one-way trip

Grievance Procedures:
BATS is committed to ensuring that no person is excluded from participation in, or denied the benefits of, or be subject to discrimination in the receipt of its services on the basis of race, color, or national origin, or any other characteristics protected by law, including Title VI of the Civil Rights Act of 1964, as amended. Further, under the Americans with Disabilities Act (ADA) of 1990, no entity shall discriminate against an individual with a physical or mental disability in connection with the provision of transportation service.

 

To obtain more information on BATS non-discrimination policy, contact our Administrative office at 807 Mountain Avenue, or by phone at 970-532-2643. To file a complaint contact BATS Director Stephanie Brothers at phone number above, or email her at sbrothers@berthoud.org.

 

Complaints are reviewed by BATS Director and can be appealed to the Town Administrator. Note: Seniors sixty (60) and over can appeal BATS decisions by contacting the Larimer County Office on Aging, 2601 Midpoint Drive, Fort Collins, CO 80525 or by phone at 970-498-7750; or you can contact the Colorado State Unit on Aging, 1575 Sherman Street, 10th Floor, Denver, CO 80203 or by phone at 1-888-866-4243.

 

Rider Feedback:
BATS values rider input and encourages comments, concerns, and suggestions for improvement. At least once a year you will receive a short survey from us. We encourage you to complete this, but it is not required. You can either return it to a driver in person, or mail it back in. We welcome your feedback!

 

Bus Behavior:
• Everyone riding the bus must obey the driver’s instructions.
• All passengers must be seated and have their seat belts fastened while the bus is moving.
• The noise level must be reasonable. The driver will determine the acceptable noise level.
• Behavior that distracts the driver or interferes with his ability to drive will not be tolerated. This includes abusive or
  discourteous language, throwing of objects, tampering with the emergency window or any emergency equipment or
  any disruption among the riders.
• Any damage or defacing of the bus will result in the rider being denied service and compensation must be paid to
  BATS to repair the damage.

 

Items Allowed and Not Allowed On The Bus:
• Any item that may be a hazard is not allowed on the bus, such as knives, matches, gasoline, and glass containers.
• Large items brought on the bus cannot block the aisle or be higher than the seat and obstruct the driver’s view of the
  riders. Please limit the number of shopping bags. Drivers will help carry groceries and packages to your door, but not
  into your home. BATS will not transport furniture or items too heavy for drivers to lift or carry.
• No Smoking or Eating on BATS busses.
• Bottled water is allowed on busses.
The driver can determine what is and is not allowed on the bus.

 

Other Issues:
• If your medical appointment is running late, please call or have doctor’s office call BATS to inform how late you will be
  so driver can pick up other passengers first. Reminder, you must be done by 11:30 am to return to Berthoud.
• If a rider has more than three (3) no shows in thirty (30) days, rider can be suspended for a week. If rider continues to
  no show they can be suspended up to thirty (30) days or lose access to transportation services provided by BATS. If
  rider is late due to doctor’s appointment this is not considered a now show.
• All of BATS vehicles are wheelchair equipped. Wheelchairs must be secured at all times with the vehicle’s restraint
  system.
• Service animals may accompany riders onboard bus. Driver may ask if animal is a service animal and what the service
  animal is trained to do. Rider must keep control of service animals at all times. Service animals cannot roam free on
  the bus or bother other passengers.
• Companion or Comfort animals are allowed if in a carrier and being transported for veterinary care or to a kennel.
 
Any issues or suggestions may be brought to the attention of the BATS Director at 970-532-2643.

 

BATS Reserves the Right to Refuse Transportation to Individuals Whose Actions Are:
• violent.
• seriously disruptive so as to pose a safety threat to themselves or others.
• illegal.
Driver will stop at a safe location and ask passenger to leave the bus, and if necessary will call the police. First offense will result in a written warning; second offense will result in termination of access to transportation services provided by BATS. Passengers who are abusive to passengers or the driver will be subject to immediate and permanent suspension and possible criminal charges.